Zio Gifts, we want you to be completely satisfied with your purchase. If you wish to return or request a refund for any product, please follow the steps below:

1. Contact Customer Care
To initiate a return or refund, please reach out to our customer care team at (555) 123-4567. Our executive will inquire about the reason for your return and may request additional proof, such as photos or videos, to assess the issue.

2. Evaluation of Your Request
Once we receive the necessary information, our customer care executive will evaluate whether the issue is acceptable for a return or refund. If your request meets our criteria, we will guide you through the next steps.

3. Return & Refund Process
If approved, our team will provide you with instructions on how to return the sold products and the steps to receive your refund. Please note that items must be returned in their original condition, including packaging.

4. Eligibility
Refunds and returns are subject to the evaluation of the issue. Certain items, such as personalized or custom products, may not be eligible for return or refund unless defective or damaged.

For any questions or concerns, don’t hesitate to contact us at (555) 123-4567.

Thank you for shopping with Zio Gifts!